1. Payment Policy

To confirm your booking, payment must be made using one of our accepted payment methods.

We accept:

• Credit Cards
• Debit Cards
• UPI
• Net Banking
• Digital Wallets (where available)

Some travel packages may require full payment at the time of booking, while others may allow partial payment or advance deposits.

2. Booking Confirmation

Your booking will be confirmed only after:

• Successful payment verification.
• Availability confirmation from airlines, hotels, or travel partners.
• Receipt of all required traveler information.

A confirmation email or message will be sent once your booking has been successfully processed.

3. Pricing

All prices displayed on our website are subject to availability and may change without prior notice until the booking is confirmed.

Taxes, government charges, and additional service fees may apply depending on the selected destination and travel service.

4. Cancellation Policy

Cancellation requests must be submitted through our customer support.

Cancellation charges may depend on:

• Airline policies
• Hotel policies
• Tour package terms
• Cancellation request date

Some promotional offers or discounted bookings may be non-refundable.

5. Refund Policy

• Eligible refunds are processed after confirmation from the respective airline, hotel, or travel partner.
• Refunds will be credited to the original payment method.
• Refund processing generally takes 7–14 business days, depending on your bank or payment provider.

6. Non-Refundable Services

The following services may not be eligible for a refund:

• Promotional offers
• Special discounted packages
• Last-minute bookings
• Visa processing fees
• Travel insurance
• Government taxes and service charges (where applicable)

7. Changes to Bookings

Changes to travel dates, destinations, passenger names, hotel reservations, or other booking details are subject to availability and may incur additional charges as determined by airlines, hotels, or travel partners.

8. Failed or Duplicate Payments

If your payment has been deducted but your booking is not confirmed, please contact our support team with your payment details. After verification, the amount will either be refunded or adjusted toward your booking.

9. Secure Payments

We use secure payment gateways and industry-standard security measures to protect your financial information. AstraViya Holidays does not store your complete card or banking details on our website.

10. Contact Us

If you have any questions regarding payments or refunds, please contact us.